TERMS & CONDITIONS

Rates valid from 01 December 2006 to 30 December 2007:

All rates are quoted per person in US dollars. Rates are net and inclusive of service charge. Rates are subject to change according to market fluctuation if necessary. International Airport tax is not included unless specified.

Reservation

All services should be booked through our Hanoi Head Office. The contact address and telephone / facsimile as bellow:

BACHATOUR.COM - KIM TOURS
62 Hang Bo Str., Hanoi, VIETNAM
Tel: +84 (4) 2183334
Fax: +84 (4) 9260804
Email: info@bachatour.com

Confirmation

All reservation requests will be confirmed within 48 hours. When the immediate confirmation is not possible, booking status will be advised in return by facsimile or email within 24 hours.

Deposits

In the event that BACHATOUR.COM is required to make deposits in order to secure your reservation, a relevant charge of approx. 30% of total mount will be immediately invoiced to you

Payments

1. Full payment must be paid on arrival at our office or your hotel

2. If payment is by credit card, an additional 3% will be added on to our tariff rates. Visa and MasterCard are accepted.

3. By bank transferring to our account : Bank Details:

• Beneficiary name: Nguyen Huu Binh - Kim tours
• Beneficiary address: 137 Hang Bac st, Hanoi, Vietnam
• Beneficiary Account number:6554009
• Bank name: ASIAN COMMERCIAL BANK (ACB BANK)
• Bank Address: 184-186 Ba Trieu st - Ha Noi, Vietnam
• Website: www.acb.com.vn
• Swift code : ASCB - VNVX
• Note: bank fees is on your side

Refund and Cancellation
1. Deposits are fully refundable if the amendment/cancellation is received by our office in Hanoi more than 45 days in advance.

2. Cancellation fees will be levied according to the time cancellation is made.

3. No refund or reduction will be made to any member of GROUP/F.I.T who breaks the journey from the itinerary or any part of the itinerary in Vietnam.

Child Rate
Under 5 years: free of charge and no meal/no bed (Sharing with adult)
Between 5-11 years: Sharing room WITHOUT extra bed pay 50 % adult fare, WITH extra bed pay 70 % fare.

Tour Leaders
Services are provided free of charge for one tour leaders with every 15 paying passengers.

F.O.C for the tour leader is on twin shared basic. Single room can be arranged with single surcharge. F.O.C for the tour leader with group less than 15 passengers can be arranged with special request.

Guides
All service will be provided with qualified English, French and Spanish speaking guides. Other foreign language-speaking guide can be arranged on request with surcharge.

Insurance
Insurance is not included in the tour cost, but Bachatour.com - Kim tours can assist you to insure yourself comprehensively for the full duration of your tour. Passengers are strongly advised to have full travel insurance.

Liability
Bachatour.com - Kim Tours as an intermediary between transportation and airlines companies, hotels, tourist offices and all contractors providing services for tourists. As such Kim Toursis not liable for any loss, injury or damage caused said parties.

In order to take liability for loss, injury or damage caused by BACHATOUR.COM to passengers during the journey operated by BACHATOUR.COM, BACHATOUR.COM has anticipated the PUBLIC LIABILITY INSURANCE POLICY covered by Vietnam Insurance Corporation.

Thanks for your attentions

Bachatours.com - Kim Tours